Terms & Conditions

Inspections: Please be sure to inspect all shipments immediately upon arrival. Yours Truly Designs take exceptional care packing products. Signing a delivery receipt clear, without reporting damage or suspicion of hidden damage, removes damage responsibility from the carrier and places any damage replacement cost with you the customer. If, upon accepting shipment as clear, you find hidden damage later, you must contact Yours Truly Designs and the carrier immediately and request an inspection. Failure to request an inspection, within 5 days of receiving, will remove responsibility from the carrier and Yours Truly Designs for claims.

Transportation Damage Claims: Claims for damage on customer selected carriers is the sole responsibility of the customer. Claims for damage on a Yours Truly Designs selected carrier must be received within 15 days as governed by the ICC. Claims must have a signed delivery receipt indicating the damage and signed for by the customer and the carrier. Photos of damaged freight are extremely helpful. CLAIMS FORWARDED TO US WITHOUT A SIGNED DELIVERY RECEIPT BY BOTH PARTIES WILL NOT BE ACCEPTED.

Liability: Yours Truly Designs is not liable for any cost related to or associated with any missed delivery dates or backorders beyond our control.

Other Terms and Conditions:

Warranty: Yours Truly Designs warrants that products will be free from defects in materials and workmanship for a period as specified by the manufacturer. Buyer must make claims for defects in writing. Manufacturer warranties apply to all products sold.

Cancellations: If you must cancel an order you may be subject to a cancellation fee of up to the total purchase order amount. Cancellation fees are charged under these conditions: custom products or finishes once the manufacturing process has begun or where the manufacturer has incurred expenses in preparation or set up. Cancellations must be received and acknowledged in writing. Where applicable, buyer will be responsible for all restocking fees and freight, if incurred, in addition to the cancellation fee.

Returns : Yours Truly Designs will accept product returns as follows: request a return authorization within 15 days of receipt of your shipment; select your carrier and return shipment prepaid (your expense) or Yours Truly Designs will have a carrier handle and deduct the freight cost from the credit, shipments returned freight collect will be refused; returns are subject to a 25% restocking charge; original shipping and handling costs are not subject to refund; products must be in re-saleable condition to obtain full credit; maintain the products original packaging were possible.

Taxes: Unless a 'certificate of exemption' is provided and on file at Yours Truly Designs , any tax or duty required by law on products or services rendered shall be in addition to quoted prices and shall be the responsibility of the buyer.

Prices: All prices are subject to change without notice. Yours Truly Designs makes every effort to make sure prices are current when quoted but are subject to manufacturer pricing policies.

Customer Satisfaction: Yours Truly Designs wants every customer to have a good business experience when purchasing our goods and services. Good policies and procedures help ensure that the experience is fair to both parties. We care about what you think and what you have experienced at Yours Truly Designs and invite you to comment at any time. Open and honest communication is the best policy for a positive and lasting business relationship.

Site Usage & Copyright

All materials contained in the Site are the copyrighted property of Yours Truly Designs. No material from the Site or any Internet site owned, operated, licensed, or controlled by us or our affiliates may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. For purposes of these terms, the use of any such material on any other Web, Internet, intranet, extranet or other site or computer environment is prohibited. All trademarks, service marks, trade names and trade dress are proprietary to us. You may not frame or utilize framing techniques to enclose any of our trademarks, logos, or other proprietary information (including images, text, page layout, or form) without our prior express written consent. You may not use any meta tags or any other "hidden text" utilizing our name, trademarks or other proprietary information without our prior express written consent.

Unless indicated otherwise, all names, logos, trademarks, service marks, trade dress and trade names are proprietary to Yours Truly Designs in the United States and other countries and may not be used by anyone for any purpose without our prior express written consent. We consider our trademarks to be valuable assets, and take infringement of them seriously. Following is a list of the trademarks used on this site and owned by Yours Truly Designs.

Privacy Policy

Security : All data collected on our secure product order forms will be encrypted for your security and privacy. Your personal information is used for processing and shipping purposes only. This allows us to confirm your payment information and protect you from fraud.

Information Collected: Our website does not use cookies to obtain information about you. Unless you place an order or register with our company we do not have any records pertaining to your visit with the exception of the search engine used to find our site which allows us to track the number of visits to our site. Those placing an order have provided information pertaining to their name, address, phone, email, IP address and credit card information, this information will not be passed onto any third parties except the credit card processing agency we use to authorize your credit card charge.

No Spam: Yours Truly Designs maintains a strict "no-spam" policy. Your e-mail address or mailing address will not be sold or rented to a third party. This policy does not apply to the practices of companies that the Yours Truly Designs does not own or control, or to people that the Yours Truly Designs does not employ or manage.

Disclosure and Transfer: The Yours Truly Designs does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you've requested. It is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law. Those consumers who purchase products from this site have provided us with name, address, phone, email, IP address and credit card information, in the event that the Yours Truly Designs is sold or merged with another company, we will transfer information about you regarding your name, address, phone number, email address and the item you ordered. We will not disclose credit card information under any circumstances.

Changes to these Policies: Please check this privacy policy periodically to inform yourself of any changes. Although we reserve the right to modify or supplement this privacy policy, we will provide notice to you on this Web site of any major changes for at least 30 days following the change.